Returns & Exchanges

Due to the perishable nature of our artisanal treats, SugarHi Boca does not accept returns on food items; however, your satisfaction is our priority and we are committed to resolving any issues with your order.

1

Contact Support

Email our customer care team within 24 hours of receiving your order if there is an issue with your sweets.

2

Provide Documentation

Include your order number and clear photographs of the packaging and product if you received damaged or incorrect items.

3

Review Process

Our quality assurance team will review your claim within 48 hours to determine eligibility for a replacement or store credit.

4

Resolution

Once approved, we will immediately initiate a reshipment of your treats or issue a digital gift card for future use.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing